Giant Vapes News Updates

April 1, 2021: Shipping Area Updates

Shipping has been opened to the following (new) states, only while USPS Priority Mail (Adult Signature Required) is still available - order now!
New Hampshire

More zones and shipping options (to select areas) to come soon!

March 30, 2021: Shipping Area Updates

While USPS Priority Mail (Adult Signature Required) is still a shipping option, we are shipping to the following states:
Alabama - except select cities where additional tax is collected on OTP (vapor products)
California - except San Francisco, Long Beach and Palo Alto postal areas
Idaho - no CBD products
Illinois - except Chicago and Cook County postal areas
Iowa - no CBD products
New Mexico
North Carolina
North Dakota
South Carolina
West Virginia

More zones and shipping options (to select areas) to come soon!

March 28, 2021: PACT Act Website Updates

In case you missed it: Giant Vapes checkout was taken offline starting on March 26, 2021, for PACT Act required updates to our checkout process. As of 4:30pm, March 28, 2021, we have resumed accepting orders.

What's new:

Because of the new reporting and tax collection requirements established by the PACT Act, we are currently shipping to a limited number of areas. The following states are available for shipping:
Alabama - except select cities where additional tax is collected on OTP (vapor products)
California - except San Francisco postal areas
Illinois - except Chicago and Cook County postal areas
Iowa - no CBD products to Iowa

We will have new locations open as quickly as possible - check back here and subscribe to our newsletters for announcements on new shipping locations and new shipping options!

We are, for a limited time, offering shipping via USPS Priority Mail (free over $75!). We are no longer offering our free-for-all-orders First Class Mail shipping option. There is a $5 signature fee on all USPS shipments, including orders that qualify for free Priority shipping. Adult signature is required at delivery for ALL shipments.

Sales tax and excise tax (where applicable) is now collected at checkout for all orders.

Updates have been published to our Terms & Conditions and Privacy Policy to describe our new data processing and handling policies as relate to PACT Act requirements for storing and reporting tobacco product purchase information.

Age verification for all orders is now completed as part of the checkout process, and is no longer account-based. This means that you can now check out without creating a Giant Vapes account or logging into your account - but you will only receive rewards points for orders you place when logged-in so we do recommend continuing to use your account!

As always, a huge thank you for your patience and your patronage, from all of us at Giant Vapes. We're still working hard on compliance so that we can open new shipping areas and on making updates to the website, and we look forward to serving you for years to come.

March 17, 2021: PACT Act Announcements

In case you missed it: At the end of December 2020, the US Congress passed a rule that will include e-cigarettes and vapor products in the Prevent All Cigarette Trafficking (“PACT”) Act as part of the omnibus 2021 Consolidated Appropriations Act. To explain it very simply, this change means that starting on 3/27/2021, vapor products are considered tobacco products and can not be shipped via the United States Postal Service (USPS) and are subject to the same shipping rules as cigarettes, pipe tobacco, and other tobacco.

What this means for Giant Vapes: First, we're not going anywhere. Our intention is and has always been to provide the best vape products at competitive prices and affordable shipping to you, our adult consumers. We will continue to do just that, while complying, as always, with vapor product regulations. However, for us to continue to ship to you, we do have to make some big changes.

Shipping: With the new regulations, we won't be able to use USPS (our free shipping method) at all. We'll still ship your orders promptly and with the same care you've come to know us for, but shipping prices are going to change, and we will not be able to ship orders to every address right away. We're actively working on compliance in as many locations as possible, and we'll post updates here and on our Shipping Policy page as delivery zones become available.

Your Deliveries: Every single shipment will require an ID check and adult signature at delivery. No exceptions - it's the law. You'll need to use an address that you can be age verified at during checkout, and be available to show your valid ID and sign when your shipment is delivered.

Product Availability: We have been working closely with all the brands whose products we stock to make sure that we'll be able to keep your favorite e-liquids available, but we cannot guarantee that every product will be available in the upcoming months. Between PMTA and the new business-to-business shipping requirements for vapor products, some products may be temporarily unavailable, and some may be discontinued. We are committed to restocking our current product lines as quickly as possible, and we apologize in advance for any lines that may not be restocked as frequently as we're used to.

Should I stock up? We do encourage you to take advantage of our free shipping before we have to turn it off on 3/26. We also expect an increase in order volume as the end of the month gets nearer, so we do suggest ordering as soon as your preferred items are available - products are sold on a first-come, first-shipped basis and we can't guarantee we won't sell out of any item before 3/26.

We're working around the clock to make sure we can continue to ship to as many customers as possible, and we are hoping to provide as close to uninterrupted service as possible, to as many of our customers as possible, but there are delivery areas that will not have delivery coverage right away. If you're in a rural area, now's a great time for you to pick up some extra vape supplies. If you get your orders shipped to an address outside the continental United States (Alaska, Hawaii, U.S. Territories and overseas military mail addresses) we recommend you stock up now, as we will not be able to ship to those regions in the near future. When we have more specific information about locations that we can or cannot ship to within the US, we'll post an update here.

We appreciate your support, and we'll have more news and information for you as soon as possible. If you have feedback about these changes in vapor product shipping regulations, we encourage you to provide that feedback to your elected representatives. Click here to find out how.

February 19, 2021: FedEx Shipping Announcement

Due to recent regulatory changes, FedEx has decided to stop transporting shipments of vapor products, effective March 1. We will still have other domestic shipping options available for the forseeable future, but all domestic FedEx shipping options and all international shipping options will no longer be available starting on Thursday, February 25th at 4pm Eastern time.

For our domestic customers looking for express shipping options, please subscribe to our newsletter - we send out all announcements regarding shipping changes via email. We do hope to have an alternative overnight and/or 2 day delivery option available for you soon. Our free First Class Mail option and USPS Priority mail options will remain available.

To our international customers, we also ask that you subscribe to our newsletters. If we're able to reopen international shipping in the future, we will send out a notification to our international account holders and newsletter subscribers. We hope that day is soon!

February 11, 2021: Holiday Closure Announcement

Giant Vapes will be closed Monday, 2/15/2021 for the holiday. All orders placed over the holiday weekend will ship as quickly as possible when we reopen. Our same-day shipping guarantee is suspended from 2/12/2021 until 2/17/2021.

February 3, 2021: Our Rewards Program Has Leveled Up

We're always looking for ways to make your shopping experience more rewarding: today we're making that happen with the launch of our all-new Giant Rewards program. We hope you enjoy saving more with these great new rewards.

Your points balance from the Giant's Club rewards program has been added to your new Giant Rewards account, so you won't lose any of your hard-earned points. New features include VIP tiers with enhanced benefits for loyal customers and more ways for you to earn points, like points rewards for leaving Verified Buyer reviews and for following us on social media.

To check out the new program, just log into your Giant Vapes account and visit the Giant Rewards page.

Have questions? Send us an email.

February 1, 2021: Winter Weather Closure

For the safety of our staff and due to a winter storm and associated hazardous weather conditions at our office & shipping facility in Rhode Island, Giant Vapes is closed on Monday, 2/1/2021. Our same-day shipping guarantee is suspended until we can safely return to our fulfillment center. All orders scheduled to ship today (2/1/21) will be sent out as soon as weather conditions allow. We appreciate your patience and understanding.

Update: Giant Vapes has reopened on 2/2/2021 and all orders scheduled to ship on 2/1/2021 have been shipped. We appreciate your patience.

January 27, 2021: Site Header & Menu Updates

We're excited to announce the launch of our redesigned website header and navigation menus today. We've worked hard to create a new, easier-to-use menu and header that will help you find your favorite products quicker on desktop or mobile.

Feedback, suggestions, or questions? Send us an email.

January 4,2020 - Updates to the PACT Act and what they mean for Giant Vapes

At the end of December 2020, the US Congress passed a rule that will include e-cigarettes and vapor products in the Prevent All Cigarette Trafficking (“PACT”) Act as part of the omnibus 2021 Consolidated Appropriations Act. To explain it very simply, this change means that starting at the end of March, vapor products can not be shipped via the United States Postal Service (USPS).

As a company operated by vapers, we want you to know that we are committed to continuing to provide you with a secure, convenient way to order and receive your vape products. We know exactly how it feels to lose access to the vape products you rely on, and we're actively working on a way for you to continue to receive your favorite e-liquids and hardware that complies with the new PACT Act regulations.

Please be sure to subscribe to our newsletter. We'll be making further announcements about non-USPS shipping and delivery options as soon as that news is available.

November 27, 2020: Just Added - New Arrivals Page

Looking for something new to spice up your day? We've added a brand new page to Giant Vapes to showcase newly added products. Check out New Arrivals for recently added brands, e-liquids, hardware and more.

November 24, 2020: Get Announcements via Text Now!

We know that sometimes emails get lost, and we'd hate for you to miss out on a great deal because your inbox is full. That's why we've launched the Giant VIP Text List!

To join our VIP Text list and receive exclusive deals, promotional announcements, and other key messages from Giant Vapes, just text GIANT to 540-701-2654. If you're already on your phone, you can tap here to subscribe.

By joining via text, you confirm that you are of legal age (21+) to view and receive tobacco product advertisements and you agree to receive recurring automated marketing messages at the cell number used to send the Join text. Consent is not a condition of any purchase. Msg & data rates may apply.

September 29, 2020: Giant Vapes + Bolt - Faster Checkout with Bank-Level Security

We've teamed up with Bolt as our new checkout partner. We're always looking for new ways to provide a world-class experience for you, and a fast, secure checkout process is an important part of ordering.

The first time you check out with Bolt, you'll be asked for your shipping address and payment information. That's it. If you want, you can choose to save your information with Bolt (you'll get a verification code via text or email if you do). The next time you check out, your address and payment information will be stored with Bolt, and you'll just enter a verification code instead of your credit card information to check out. If you don't want to save your information with Bolt, just choose to check out as a guest - it's that simple.


One big difference you'll find is that Bolt doesn't require a billing address for your purchases. Thanks to their strong anti-fraud potection, you just provide the shipping address - no more time spent adding multiple addresses before you check out. Additionally, Bolt offers best-in-class security when you check out, with 128-bit SSL encryption and a Level 1 PCI-DSS compliant backend. All in all, you get your order placed with fewer steps, and better security, thanks to Bolt checkout.