Giant Vapes Shipping Policy
At Giant Vapes, we use fulfillment centers to handle all of our shipping needs. This means that once your order is placed, it will be processed and shipped from one of our trusted third-party centers.
When will my order ship?
All orders are typically shipped within 24 business hours, excluding weekends and holidays.
We understand the importance of timely service, which is why we strive to get your order processed as soon as possible.
How will my order ship?
To ensure the prompt and reliable delivery of your order, the United States Postal Service (USPS) is the primary shipping carrier. Depending on your location and shipping method selected at checkout, your package may be shipped via USPS First Class Mail, USPS Priority Mail, or USPS Priority Mail Express.
Proof of age (valid government-issued ID) and adult signature at delivery required on all nicotine purchases. If you are unable to show your ID and sign at delivery, and your shipment is returned, you will receive a refund for your returned products, but all shipping and handling fees are nonrefundable.
Please note that shipping times may vary depending on your location and the shipping method selected. Once your order has shipped, you will receive a tracking number via email so that you can easily track your package and stay up-to-date on its delivery status.
How do I track my order?
Please visit our order tracking page for information on how to track your package.
Depending on your shipping or pickup method, order tracking may be available on your order confirmation page.
Transit time may be longer during holidays, and may be affected by weather, errors on the order address, and other factors related to carrier routing and transit times.
Transit time / day of delivery is estimated, not guaranteed.
We do not ship internationally at this time, please keep checking back as we will be expanding quickly into new markets.
We are accepting delivery orders to the following states. Due to the reach of our carrier, not all zip codes are serviceable in these areas:
Illinois - except Chicago and Cook County postal areas
If your location is not listed above, we are currently unable to ship to you. Please check back soon; we're opening new zones as quickly as we can!
Delivery dates and transit times are not guaranteed, and packages may be delayed due to errors on the part of the carrier service, dangerous weather, and other factors outside of our control.
Safe Delivery Guarantee
We guarantee that your Giant Vapes order will arrive intact and undamaged. If your shipment or an item in your shipment arrives damaged, just email a photo of the package and damaged item along with a detailed description of the damage to firstname.lastname@example.org, and we'll make it right.
All damaged shipment reports must be received via email within 24 hours of the delivery scan.
Mail & Freight Forwarding Services
Any shipment, item, or order that has been forwarded, redirected, repackaged or relabeled by any business or individual other than Giant Vapes or the original mail carrier is no longer covered by our safe delivery guarantee or by any warranty.
If you have any questions or concerns about your order or its shipment, please don't hesitate to reach out to our customer service team for assistance. We're always here to help!