Please check your inbox and spam folder for email updates from the carriers!
For all orders with Black Ship Package Protection, please check the Black Ship FAQs for more information and a link to file a claim.
If you added Route Protect at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.
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How Is My Order Being Tracked?
3rd party delivery services use a more elaborate delivery process than what you're used to with USPS and the other main carriers. The process typically looks like this: your order arrives to a sorting facility on a LTL shipment with other orders, then your order is sorted and sent to a regional carrier near you. After that, the regional carrier will either make the delivery, or will hand-off your package to a last-mile carrier to make the delivery. Due to all these exchanges, proper order tracking is very difficult to maintain as regional and last-mile carriers all have their own, unique systems for tracking. Often, tracking wont start updating until it's reached the regional or last-mile carrier. These carriers will also update you through email so please check you inbox and your spam folder for these emails.