Shipping Policy and FAQ

Giant Vapes Shipping Policies & Frequently Asked Questions

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How much will I pay for shipping? When will my order be shipped? How do I track my order? Where does Giant Vapes ship from? Help! I'm seeing an error message My shipment is late Delivery Guarantees Shipping Options Shipping Restrictions Mail/Freight Forwarding Pre-Order Shipping

Use this form to check to see if we can ship to you!

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Domestic (U.S.) Shipping Options

Vape Store & Warehouse Pickup. You can now pick up your orders from select Vape Stores. Please review all FAQs on order pickup here

Free Shipping No Longer Available.

Due to rising shipping costs, we have had to temporarily disable free shipping.

USPS HAS BANNED VAPE DELIVERY AS OF 10/21/2021. 

Due to the USPS ban, we can no longer ship to US P.O. Boxes or US Military Bases.

Proof of age (valid government-issued ID) and adult signature at delivery required. If you are unable to show your ID and sign at delivery, and your shipment is returned, you will receive a refund for your returned products, but all shipping and handling fees are nonrefundable.

Includes domestic tracking number. (Tracking dependent on last-mile carrier)

Transit time may be longer during holidays, and may be effected by weather, errors on the order address, and other factors related to carrier routing and transit times.

Transit time / day of delivery is estimated, not guaranteed.

International Shipping Options

At this time, Giant Vapes does not offer any international shipping options.

How much will I pay for shipping?

All shipping costs are based on the approximate weight and size of the products ordered, and your location. You can see rates and choose your preferred option before checking out.

When will my Giant Vapes order be shipped?

The handling of your order is dependent on the shipping method available to you. For some carriers, we have to wait for enough orders to fill a LTL pallet before we can send it to them for sorting. That can take 4-8 business days. For all others, expect 1-2 days handling time. 

During holidays, sales and promotional events, and other special circumstances, orders may take an additional 2-4 business days to ship. Holiday closures, sales and promotional events which impact our shipping turnaround time, and special circumstances (including weather or disaster closures) will be announced via our social media outlets, listed below, and/or in our newsletter.

Follow us for holiday, sale, and closure announcements on social media:
Giant Vapes Facebook
Giant Vapes Twitter

So that we can ship all orders as quickly as possible, we are unable to hold or delay shipping on orders by request.

Where does my Giant Vapes order ship from?

We ship all orders from our shipping facility in Maryland. They are then sent to regional distribution facilities for delivery to their respective areas. 

How do I track my order?

Please visit our order tracking page for information on how to track your package.

Depending on your shipping or pickup method, order tracking may be available on your order confirmation page.

Shipping Restrictions

Due to federal regulations and the recent shipping shutoff from USPS, we are currently able to ship to a limited number of areas only. We are working around the clock to open new shipping areas as quickly as possible.

We are accepting delivery orders to the following states. Due to the reach of our carrier, not all zip codes are serviceable in these areas:
Alabama
Arizona
Colorado
Connecticut
Delaware
Florida
Georgia
Idaho
Illinois - except Chicago and Cook County postal areas
Indiana
Iowa
Kansas
Kentucky
Maryland
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
North Carolina
North Dakota
Ohio
Oklahoma
Pennsylvania
South Carolina
Tennessee
Texas
Virginia
Washington
West Virginia
Wisconsin
Wyoming

We are accepting ONLY pickup orders to the following areas:
Washington D.C.

If your location is not listed above, we are currently unable to ship to you. Please check back soon; we're opening new zones as quickly as we can!

Shipping Delays

Delivery dates and transit times are not guaranteed, and packages may be delayed due to errors on the part of the carrier service, dangerous weather, and other factors outside of our control.

Safe Delivery Guarantee

We guarantee that your Giant Vapes order will arrive intact and undamaged. If your shipment or an item in your shipment arrives damaged, just email a photo of the package and damaged item along with a detailed description of the damage to cs@giantvapes.com, and we'll make it right.

All damaged shipment reports must be received via email within 24 hours of the delivery scan.

Mail & Freight Forwarding Services

Any shipment, item, or order that has been forwarded, redirected, repackaged or relabeled by any business or individual other than Giant Vapes or the original mail carrier is no longer covered by our safe delivery guarantee or by any warranty.

Pre-Orders

Some products may be purchased as a pre-order with an estimated date of receipt of stock given to you before your order. The estimated date given at time of order is subject to change, as it is only an estimate given to Giant Vapes by a third party manufacturer. Orders of this kind will be shipped within 2 business days of receipt of the items by Giant Vapes from the item manufacturer. If our orders exceed our current capacity and prevent us from meeting this 2 business day turnaround, we will update the content of this section of our site accordingly.