At Giant Vapes, we use fulfillment centers to handle all of our shipping needs. This means that once your order is placed, it will be processed and shipped from one of our trusted third-party centers. 

When will my order ship?

All orders are typically shipped within 24 business hours, excluding weekends and holidays. Delays can occur due to inclement weather.

We understand the importance of timely service, which is why we strive to get your order processed as soon as possible. 

How will my order ship?

To ensure the prompt and reliable delivery of your order, we utilize several regional shipping carriers. Depending on your location and shipping method selected at checkout, your shipping time may vary.

Proof of age (valid government-issued ID) and adult signature at delivery required on all nicotine purchases. If you are unable to show your ID and sign at delivery, and your shipment is returned, you will receive a refund for your returned products, but all shipping and handling fees are nonrefundable.

Please note that shipping times may vary depending on your location and the shipping method selected. Once your order has shipped, you will receive a tracking number via email so that you can easily track your package and stay up-to-date on its delivery status.

How do I track my order?

Please visit our order tracking page for information on how to track your package.

Depending on your shipping or pickup method, order tracking may be available on your order confirmation page.

Transit time may be longer during holidays, and may be affected by weather, errors on the order address, and other factors related to carrier routing and transit times.

Transit time / day of delivery is estimated, not guaranteed.

International Shipping

We do not ship internationally at this time, please keep checking back as we will be expanding quickly into new markets.

Shipping Restrictions

Due to the reach of our carriers, not all zip codes are serviceable in the states we currently service.

We are not accepting orders to the following cities/states:

• Anchorage, AK
• Arkansas
• San Francisco, CA
• Georgia
• Hawaii
• Maine
• New York
• Oregon
• South Dakota
• Utah
• Vermont

If your location is listed above, we are currently unable to ship to you. Please check back soon, if the legal landscape changes we would be happy to serve you!

Shipping Delays

Delivery dates and transit times are not guaranteed, and packages may be delayed due to errors on the part of the carrier service, dangerous weather, and other factors outside of our control.

Very rarely a package may show delivered status but will show up 2-3 business days afterwards. It is possible the package was scanned early on a delivery route where you are located. Please wait 2-3 business days as 95% of the time it will show up within that time period. Please keep in mind, Giant Vapes is not responsible for shipper negligence.

Once a package leaves our fulfillment centers it is in the hands of the shipping carriers to get safely to you. Our carriers all have GPS data to geolocate your orders, the only way an order can show delivered status is if the final scan was geolocated to the vicinity of your address. Unfortunately, packages can be stolen so please collect your package from your delivery area as soon as you get an email from us showing delivered status. Giant Vapes is not responsible for delivered packages that are stolen.

 

Mail & Freight Forwarding Services

Any shipment, item, or order that has been forwarded, redirected, repackaged or relabeled by any business or individual other than Giant Vapes or the original mail carrier is no longer covered by our safe delivery guarantee or by any warranty.

If you have any questions or concerns about your order or its shipment, please don't hesitate to reach out to our customer service team for assistance. We're always here to help!

 

What is Route?

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout. Please note: By declining package protection Giant Vapes is not responsible for lost, damaged, or stolen items.

Purchased Route Protect and looking to file a shipping issue online? File here

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection. 

When Should I File a Claim?

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
• Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?

Route Protect definitely helps cover these instances! To protect your order against loss or theft, add Route Protect at checkout. 

If your order has not arrived, please file a claim with Route here. 

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at (YOUR BRAND'S CONTACT INFO ) and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

What are Route’s Terms and Conditions? 

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.